Terms and Conditions

This website, www.yakiratravel.com, is owned and operated by Yakira Travel Experts. All references to the “Company” in these terms and conditions shall mean Yakira Travel Experts, Registered in Kenya. All references to “Clients” shall mean the person, firm, or company contracting with the Company for Services (hereinafter defined) to be provided by the Company to such person, firm, or company and shall also include any person in any party accompanying or paid for by such person, firm, or company, and the personal representatives and estates of all such persons.

The expression “Client” in these conditions shall not apply to a person, firm, or company booking through a tour organizer, retail agent, or other third party.

These terms and conditions shall apply to all contracts made by the Company with a client. No subsequent agreement in any way altering these terms and conditions shall be binding on the Company unless made in writing and signed by an authorized officer of the Company.

1. Tour Arrangements

The Company will use their best endeavors to ensure that the transport, accommodation, meals, and other agreed services (herein called “Services”) provided are fully in compliance with the Services which the Company has contracted to provide. However, the liability of the Company for breach of contract is restricted to liability where, by the negligence of themselves, their servants, or agents, all or some Services are not provided. In such an event, the Company shall compensate the Client only for the actual costs of the Service which were to have been provided, excluding all consequential damages whatsoever and wheresoever suffered or incurred, including but not limited to the costs of airfares to and from Kenya and Tanzania or any other incidental or indirect costs whatsoever.

In case of any failure to provide any Service contracted for, the Company shall have the right to substitute alternative services of equal value, subject always to such services being available.

• The Company accepts no liability in the event of Services not being carried out or being altered by any matter whatsoever beyond their control. These include but are not limited to the closure of National Parks, Sanctuaries, Lodges, and roads, and the impassability of roads.
• The Company accepts no liability for alleged inferior or inadequate Services or transportation vehicles nor for negligent, careless, or wrongful acts or omissions of hotel keepers, lodge keepers, or other persons not in their employment.
• The Company accepts no liability for delays occasioning the missing of road, rail, ship, or aircraft connections.
• The Company acts merely as an intermediary for airline bookings and does not accept liability for errors, cancellations, or schedule changes by airlines.

2. Price Variation

The Company reserves the right to adjust prices due to:

• Currency fluctuations or devaluation.
• Statutory tax or fee increases.
• Fuel price increases.
• Changes in accommodation or meal costs.
• Any other factors beyond the Company’s control.

3. Deposit and Payment

A deposit of 40% is required at the time of booking, and the balance must be paid no later than 35 days before the commencement of Services unless otherwise stated.

4. Cancellation

Cancellation fees are applicable as follows:

• 35–15 days prior: 35% of the total cost (or up to 100% during peak/festive periods).
• 14–8 days prior: 65% of the total cost.
• Within 7 days: 100% of the total cost.

5. Insurance

We strongly recommend that all of our customers provide for themselves all necessary insurances against personal injury, medical evacuation, loss, damage, theft, cancellation, delay etc. You should have full insurance cover in place from the moment that you first place your order with us and covering the whole period before, during and after travel. This is because one of the most important aspects of travel insurance is providing cover in the event of trip cancellation. Good travel insurance will cover you against most eventualities, but be careful to read the small print on your policy to be sure. We particularly recommend checking that it covers the following ...

Medical costs including full evacuation and repatriation.

High altitude trekking if you are climbing Mount Kilimanjaro or other large mountains.

Scuba diving if you intend to participate in this.

Quad-biking, bungee-jumping, balloon safari or any other activity in which you intend to participate.

Charges that you may incur in case of cancellation or curtailment of the trip.

Theft, loss and damage to suitable levels

6. Governing Law

These terms and conditions shall be read and construed in all respects in accordance with the Laws of Kenya and the Company and the Organizer shall submit to the exclusive jurisdiction of the Kenya courts.

7. Non-payment by the date for commencement of services

In the event that the Company has not received payment in full by the date for commencement of services, then the company reserves the right in its absolute discretion to withhold all or any of the Services and the Company shall be entitled to collect the outstanding payment from the Client direct and to recover from the Organizer all cancellation fees which they are entitled to charge as per paragraph 6 above. The Company shall not be required to notify the Organizer and Retailer or the Client prior to the date of commencement of Services that the Services or any part of the Services will be withheld.